There is help
support to help you if you need it.
Help is always available. If you or someone you know has a gambling problem The National Council on Problem Gambling offers free, confidential advice 24 hours a day via telephone, text and online chat.
Nationwide
Call: 1-800-522-4700
Text: 1-800-522-4700
Chat: NCPGambling.org/chat
www.ncpgambling.org
1-800-GAMBLER – operated by the National Council on Problem Gambling. The helpline serves as a one-stop hub connecting people looking for assistance with a gambling problem to local resources.
https://www.ncpgambling.org/help-treatment/about-the-national-problem-gambling-helpline/
Local State Resources:
Local resources are available in your area:
Florida:
- If you or someone you know has a gambling problem, please call 1-833-PLAYWISE. Visit https://playwise.org/ for more information.
Arizona:
- Call: 1-800-NEXT-STEP
- Text NEXTSTEP to 53342
- Resources: Arizona Department of Gaming, Problem Gambling:
https://problemgambling.az.gov
Colorado:
- https://betsmart.colorado.gov/ or text or call 1-800-GAMBLER
Illinois:
Indiana:
- Helpline: 1-800-9-WITH-IT (1-800-994-8448)
- Resources: https://www.in.gov/igc/problemgamblinghelp
Michigan:
New Jersey:
Ohio:
- Call: 1-800-589-9966
- Gambling Help Ohio: www.gamblinghelpohio.org
- Time Out Ohio: www.timeoutohio.com
Tennessee:
- Call or text: TN Redline, 1-800-889-9789
- Resources: Tennessee Sports Wagering Council Gambling Addition Services:
https://www.tn.gov/swac/inquires/gambling-addiction-services.html
Virginia:
- Virginia Council on Problem Gambling (VCPG) – https://vcpg.net
METHOD FOR CHANGING/RETRIEVING A PASSWORD STRONG AUTHENTICATION
If you suspect that any unauthorized person may know your password, you should notify us right away. You may also change your password by clicking on the “Settings” option under your account and selecting “Change Password”. You will be required to enter your current password and new password (and confirm it). Press “Update Password” and youʼll be sent a text message with a code youʼll need to enter to finalize the change.
If you forget your password, you can select “Forgot Password” from the login screen. You will be required to enter your email address and you will then receive a Password Reset Link. Once you receive the reset password message, click on “Reset Password”. You can then type in a new password and confirm it. Click “Update Password” and youʼll be all set.
If youʼd like an added layer of protection on your account, you can enable “strong authentication”. From your account settings, select “2-Factor Authentication”. With strong authentication, each time you wish to log in to your account, you will receive a text message from us containing a temporary code. You must enter that code during account login to access your account.
Underage gambling is prohibited under law and is a criminal offense. Facilitating someone under the age of 21 to gamble is also against the law. If caught, youʼll be prohibited from gambling online.
METHOD FOR FILING A COMPLAINT
If you have any complaints, claims, or disputes with regard to any outcome regarding the Services or any other activity performed by Hard Rock Bet, you should contact Hard Rock Bet Customer Service via email ([email protected]). Our agents will respond to any complaint within 5 business days of receipt of the complaint.
If you feel you’re not getting the help you need and you’ve exhausted all reasonable means to resolve the complaint with Hard Rock Bet, you may use your local resources listed below for the specific state the dispute occurred in.
Arizona: https://gaming.az.gov/
Colorado: https://sbg.colorado.gov/gaming
Florida: https://www.semtribe.com/services/gaming-commission/file-a-complaint
Illinois: https://www.igb.illinois.gov/ContactUs.aspx
Michigan: https://www.michigan.gov/mgcb/patron-disputes/internet-gaming-and-sports-betting-complaint
New Jersey: https://www.nj.gov/oag/ge/inquiriespatroncomplaints.html
Ohio: https://casinocontrol.ohio.gov/Legal/PatronInquiryComplaint.aspx
Tennessee: https://www.tn.gov/swac/dispute-resolution.html
Virginia: https://www.valottery.com/aboutus/casinosandsportsbetting/sportsbetting
TERMS AND CONDITIONS
You can review our your states terms and conditions by clicking the link for the state. In the event you would like a copy of the Terms of Use agreed to when you established your gaming account, please contact [email protected].
Arizona – https://www.hardrock.bet/t-cs/arizona
Colorado – https://www.hardrock.bet/t-cs/colorado
Florida – https://www.hardrock.bet/t-cs/florida
Illinois – https://www.hardrock.bet/t-cs/illinois/
Indiana – https://www.hardrock.bet/t-cs/indiana
Michigan – https://www.hardrock.bet/t-cs/michigan/
Ohio – https://www.hardrock.bet/t-cs/ohio
Tennessee – https://www.hardrock.bet/t-cs/tennessee
Virginia – https://www.hardrock.bet/t-cs/virginia
ACCOUNT ACCESS
Donʼt forget to lock your device when youʼre not playing. You are responsible for configuring auto-lock on your devices. Remember, letting other people access your account is strictly prohibited. If another person does use your account, you are responsible for their activity.
FEDERAL PROHIBITIONS & RESTRICTIONS
There are several Federal prohibitions and restrictions regarding Internet gaming which include, but are not limited to, 18 U.S.C. §§ 1084 et seq. (the “Wire Act”) and 31 U.S.C. §§ 3163 through 3167 (the “Unlawful Internet Gaming Enforcement Act”).
It is a Federal offense for persons physically located outside of New Jersey to engage in Internet wagering through a New Jersey casino or New Jersey Internet gaming website.
MOBILE GAMING
If you are using a property issued mobile device, please know that your connection will be terminated if the device is removed from the property boundaries of the casino hotel facility.
ACCOUNT AND WAGERING HISTORY
Customers can easily view and monitor their Bet History and Account Transactions (deposits/withdrawals/reward awards) at any time by logging into their Hard Rock Bet account on either mobile or desktop, selecting “My Account/Profile” and then “History.”
