support to help you if you need it.

Help is always available. If you or someone you know has a gambling problem The National Council on Problem Gambling offers free, confidential advice 24 hours a day via telephone, text and online chat.

Nationwide

Call: 1-800-MY-RESET
Text: 800GAM
Chat: NCPGambling.org/chat

1-800-MY-RESET – operated by the National Council on Problem Gambling. The helpline serves as a one-stop hub connecting people looking for assistance with a gambling problem to local resources.

https://www.ncpgambling.org/help-treatment/about-the-national-problem-gambling-helpline/

Local State Resources:

Local resources are available in your area:

Arizona:

• Call: 1-800-NEXT-STEP
• Text NEXTSTEP to 53342
• Resources: https://problemgambling.az.gov

Colorado:

• Call: 1-800-GAMBLER
• Text: 1-800-GAMBLER
• Resources: https://betsmart.colorado.gov/

Florida:

• Call: 1-833-PLAYWISE
• Resources: https://playwise.org/ for more information.

Illinois:

• Resources: https://www.dhs.state.il.us/page.aspx?item=117443

Indiana:

• Call: 1-800-9-WITH-IT (1-800-994-8448)
• Resources: https://www.in.gov/igc/problemgamblinghelp

Michigan:

• Resources: www.dontregretthebet.org

New Jersey:

• Resources: https://800gambler.org/

Ohio:

• Call: 1-800-589-9966
• Gambling Help Ohio: www.gamblinghelpohio.org
• Time Out Ohio: www.timeoutohio.com

Tennessee:

• Call or text: TN Redline, 1-800-889-9789
• Resources: Tennessee Sports Wagering Council Gambling Addition Services:
  https://www.tn.gov/swac/inquires/gambling-addiction-services.html

Virginia:

• Virginia Council on Problem Gambling (VCPG) – https://vcpg.net

METHOD FOR FILING A COMPLAINT

If you have any complaints, claims, or disputes with regard to any outcome regarding the Services or any other activity performed by Hard Rock Bet, you should contact Hard Rock Bet Customer Service via email ([email protected]). Our agents will respond to any complaint within 5 business days of receipt of the complaint.

If you feel you’re not getting the help you need and you’ve exhausted all reasonable means to resolve the complaint with Hard Rock Bet, you may use your local resources listed below for the specific state the dispute occurred in.

Arizona: https://azgaming.my.site.com/ewfs/s/patrondisputeform

Colorado: https://sbg.colorado.gov/filing-a-sports-betting-patron-complaint

Florida: m/services/gaming-commission/file-a-complaint.html

Illinois: https://www.igb.illinois.gov/ContactUs.aspx

Indiana – https://forms.office.com/Pages/ResponsePage.aspx?id=ur-ZIQmkE0-wxBi0WTPYjZIRFfr4VhZLjioldieZKSpUREhGS1FYUDVOM0ZDU001VElERE9WRlg0UCQlQCN0PWcu

Michigan: https://www.michigan.gov/mgcb/patron-disputes/internet-gaming-and-sports-betting-complaint

New Jersey: https://www.nj.gov/oag/ge/docs/InternetGaming/IgamingDisputeForm.pdf

Ohio: https://casinocontrol.ohio.gov/for-the-public/01-fc

Tennessee: https://www.tn.gov/swac/dispute-resolution.html

Virginia: https://www.valottery.com/aboutus/casinosandsportsbetting/sportsbetting

TERMS AND CONDITIONS
You can review our your states terms and conditions by clicking the link for the state. In the event you would like a copy of the Terms of Use agreed to when you established your gaming account, please contact [email protected].

Arizona – https://www.hardrock.bet/t-cs/arizona

Colorado – https://www.hardrock.bet/t-cs/colorado

Florida – https://www.hardrock.bet/t-cs/florida

Illinois – https://www.hardrock.bet/t-cs/illinois

Indiana – https://www.hardrock.bet/t-cs/indiana

Michigan – https://www.hardrock.bet/t-cs/michigan

New Jersey – https://www.hardrock.bet/t-cs/new-jersey

Ohio – https://www.hardrock.bet/t-cs/ohio

Tennessee – https://www.tn.gov/swac/inquires/complaint.html

Virginia – https://www.hardrock.bet/t-cs/virginia

ACCOUNT ACCESS
Donʼt forget to lock your device when youʼre not playing. You are responsible for configuring auto-lock on your devices. Remember, letting other people access your account is strictly prohibited. If another person does use your account, you are responsible for their activity. Patrons are responsible for configuring their client terminal’s auto-lock and other available security features to safeguard their account and prevent unauthorized access or use.

FEDERAL PROHIBITIONS & RESTRICTIONS
There are several Federal prohibitions and restrictions regarding Internet gaming which include, but are not limited to, 18 U.S.C. §§ 1084 et seq. (the “Wire Act”) and 31 U.S.C. §§ 3163 through 3167 (the “Unlawful Internet Gaming Enforcement Act”).

It is a Federal offense for persons physically located outside of New Jersey to engage in Internet wagering through a New Jersey casino or New Jersey Internet gaming website.

MOBILE GAMING
If you are using a property issued mobile device, please know that your connection will be terminated if the device is removed from the property boundaries of the casino hotel facility.

Parental Controls
At Hard Rock Bet, we ensure all accounts are verified for age and eligibility. If you suspect that a minor is using Hard Rock Bet, please reach out to our customer support here.  Accounts found to be used by minors will be promptly closed.  To protect minors (under 21 for Sportsbook/Casino) from accessing our platform, we recommend using parental control software to block access to Hard Rock Bet and other restricted sites such as:

NetNanny

FamilyTime

PROTECTING UNDER 21
Hard Rock Bet is committed to protecting those under the age of 21 with a robust customer age verification program. Should typical age verification methods come back inconclusive, customers will be asked to submit additional documentation as an extra precaution. If you suspect that someone under the age of 21 is gambling with Hard Rock Bet, please Contact Support.

Underage gambling is prohibited under state law and is a criminal offense. Facilitating someone under the age of 21 to gamble is also against the law. If caught, you’ll be prohibited from gambling online.