Stay In Control
The power to pause whenever you need it.
Timeout
Allow you to restrict your account for a short period of time so you can’t play or deposit. You will still be able to log-in, withdraw, or look at your account history. You will still be able to receive winnings/awards from wagers or promotions earned prior to their Timeout, should terms and conditions permit. You won’t receive marketing communciations while a timeout is active.
Self-exclusion
In a nutshell, self-exclusion is a way to be blocked from gambling for a longer period of time. It’s similar to timeouts, but with some key differences:
- Typically self-exclusion periods start and 6 months or 1 year. Depending on the state, it can be up to 5 years or even permanently
- You won’t be able to log-in to your account.
- All marketing will stop and you won’t be eligible for any promotions.
- Due to various state laws and regulations, the way self-exclusion works can differ.
- If you self-exclude in one state within the app, it will prevent you from using your account in another state.
- If your self-exclusion expires, you will need to contact us to have your account reinstated.
- If you change your mind, unfortunately, we can’t reverse your decision.
- It’s important that you withdraw any money you have in your account being entering a self-exclusion
- (Don’t worry, if you forget, just contact us and we’ll help you!)
Arizona
You can self-exclude within the app for periods ranging from 6 months to permanently. This in-app self-exclusion will only affect your Hard Rock Bet account.
If you want to self-exclude statewide, please visit: https://problemgambling.az.gov/self-exclusion
Florida
To learn how to self-exclude in Florida, visit playersedge.org and select “Help is here” at the top of the page.
If you only want to restrict your Hard Rock Bet account, explore our Timeout options in the responsible gaming menu. Timeout periods range from 3 days to 5 years.
Illinois
If you just want to take a break from Hard Rock Bet, you can use the Timeout option for periods ranging from 3 days to 6 months.
You can self-exclude statewide permanently. For more information, please visit:
http://www.igb.illinois.gov/ProblemGamblers.aspx
Indiana
You can self-exclude within the app for periods ranging from 6 months to permanently. This in-app self-exclusion will only affect your Hard Rock Bet account.
You can self-exclude statewide for 1 year, 5 years, or permanently. For more information, please visit: https://www.in.gov/igc/voluntary-exclusion-program/
New Jersey
If you self-exclude using your Hard Rock Bet account in New Jersey, you will be excluded from all gaming operators in the state. You can choose to self-exclude for either 1 or 5 years through your account.
For permanent self-exclusion, please visit New Jersey’s self-exclusion portal – https://www.njportal.com/dge/selfexclusion
Ohio
You can self-exclude within the app for periods ranging from 6 months to permanently. This in-app self-exclusion will only affect your Hard Rock Bet account.
You can self-exclude statewide for 1 year, 5 years, or permanently. For more information, please visit: https://timeoutohio.com/
Tennessee
You can self-exclude within the app for periods ranging from 6 months to 5 years. This in-app self-exclusion will only affect your Hard Rock Bet account.
You can self-exclude statewide for 1, 3 or 5 years. To do so, please visit: https://www.tn.gov/swac/forms/self-exclusion.html
Virginia
You can self-exclude within the app for periods ranging from 6 months to permanently. This in-app self-exclusion will only affect your Hard Rock Bet account.
You can self-exclude statewide for 2 or 5 years, or permanently. For more information, please visit: https://www.valottery.com/playingmatters/voluntaryexclusionprogram
